Lefeuvre, J. (2010). Discover Process Communication. Paris, France:
Pauley, J. A., & Pauley, J. F. (2009). Communication: The key to effective leadership. Milwaukee, WI: Quality Press. http://asq.org/quality-press/display-item/?item=H1366
Kahler, T. (2006). The mastery of management, or how to solve the mystery of mismanagement. Little Rock, AR: Kahler Communications. http://www.amazon.com/Mastery-Management-Taibi-Kahler/dp/097011852X/ref=sr_1_1?s=books&ie=UTF8&qid=1453925093&sr=1-1&keywords=the+mastery+of+management
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