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Gilbert, M. B. (2021). Surviving adolescence: Helping teens endure the roller coaster ride. Lanham, MD: Rowman & Littlefield.

Donohue, M. (2021). Message received: 7 steps to break down communication barriers at work. New York, NY: McGraw Hill.

Regier, N. (2020). Seeing people through: Unleash your leadership potential the Process Communication Model.  Oakland, CA: Berrett-Koehler.

Gilbert, M. B. (2020). Saying it right: Tools for deft leadership. Lanham, MD: Rowman & Littlefield.

Collignon, G, & Legrand, P. (2016). Understand to be understood: By using the Process Communication Model. Hot Springs, AR: Kahler Communications, Inc.


Feuersenger, E., & Naef, A. (2015). If you want them to listen, talk their language (2nd. ed.). Available from: (approx. US$32.50).

Gilbert, M. B. (2012). Communicating effectively: Tools for educational leaders (2nd ed.). Lanham, MD: Rowman & Littlefield.


Collignon, G., Legrand, P., & Parr, J. (2012). Parlez-vouz personality? Process Communication for coaches. Paris, France: Kahler Communications Europe.



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