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"I have appreciated the work you have shared…I greatly appreciate your work with the Process Communication Model. You are a giant in the field, and I feel very blessed to have spent quality time learning from you."

Kelly A. Andrews, Ed. D., Director 

Indiana Principal Leadership Institute

"Wow! Where can I begin with my journey involving PCM? …Not only have I benefited as a leader and coach from this incredible training - it has afforded me the opportunity to take my coaching practices with nonprofit, small business, and K12 district leaders to an entirely new level. 

"Dr. Gilbert made even the most difficult of discoveries and my own communication 'awakenings' easily digestible. His ability to adapt to the needs of training via a digital space in 2020 was impressive, to say the least. In an arena where body language and engagement are vital to understanding communication and progress, Dr. Gilbert went above and beyond to provide ongoing support to (me) and two other colleagues committed to this process. He ensured we were equipped with the knowledge and application through practice to excel with PCM. Thank you Dr. Gilbert! "

Justine Gonzalez



"The importance of communication in all parts of life is well understood and accepted, and there is a myriad of courses providing insights into how to communicate better. PCM offers the usual benefits of communication courses, but the critical difference is the knowledge and framework provided allows a much more intuitive, real-time adaptation of communication to suit the situation and audience. The focus on understanding oneself first is a very important distinction that leads to a better appreciation of our own needs, and this in turn changes the nature of our responses to those around us – resulting in a more tolerant, constructive and empathetic communication style that becomes contagious. In arguably one of the most complex, rapidly changing and high-risk environments possible, PCM has revolutionised the way teams are interacting within our busy Surgical Department."

Dr Ratna Aseervatham
Surgical Service Group

Nambour General Hospital | Sunshine Coast Hospital and Health Service
Department of Health/Hospital and Health Service | Queensland Government

"I have used Process Communication Model (PCM) for the past 15 years with the Boys & Girls Clubs of Metro Atlanta and Camp Kiwanis. It has been an integral part of my personal & professional life. I have used it with thousands of youth and hundreds of co-workers and found it to be an instrument that changes lives. PCM relies on the scientific formula that human behavior is observable, measurable and predictable. Evidence of this fact is demonstrated in how our staff make schedules, communicate with youth & co-workers and direct and manage others.  We now developed programs considering the 6 personality types and their needs which has created a better working relationship between staff and youth.  I wholeheartedly recommend PCM to be an integral part of any training."

Lee Fox, Director of Master’s & Mentor’s Training
Boys and Girls Clubs of Metro Atlanta

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